Return & refund policy

1. Nature of our services

Fees cover enrollment in a live teaching batch and related portal services (class access tools, homework, and recordings where provided). There is no physical product to return.

2. When a refund may be issued

Refunds are discretionary and issued only by academy administrators, typically where a payment was made in error, duplicated, or where the academy cancels a batch before teaching begins.

A verified payment may be refunded in full or in part. Partial refunds reopen the linked billing balance by the refunded amount.

Requesting a refund does not guarantee approval. Each case is reviewed against enrollment status, classes already delivered, and payment records.

3. What is generally not refundable

Fees for months or periods in which the student had access to scheduled classes, whether or not every session was attended.

Convenience fees or charges added by the payment gateway or bank, if any, which are outside the academy’s fee amount.

Change of mind after a batch has started and classroom access has been granted, except where the academy agrees in writing.

4. How to request a refund

Email annahda.net@gmail.com with the student name or ID, payment reference or receipt, amount, and reason.

We may ask for additional proof. Approved refunds are returned via the original payment method where possible, or another method we confirm with you.

5. Refund processing timeline

Once a refund is approved, we process the return within 7 to 10 working days.

The amount is sent via the original payment method where possible, or another method we confirm with you. Bank or gateway processing after we initiate the return may add a short further delay.

6. Pending and rejected payments

Manual payments that are rejected or expire are not charged as verified fees. Online payments that fail at the gateway do not create a completed academy payment.

If money left your account but the portal still shows a failed or cancelled payment, contact us promptly with the bank or gateway reference so we can investigate.

7. Contact

Refund questions: annahda.net@gmail.com or the phone number published on the Contact page.